Passengers Scratch Their Heads at Small Checks Compensating for Big Mistakes

The anger travelers feel after a canceled flight can flare up all over again when the refund from the airline that arrives is only a fraction of the original ticket price.

United canceled Bill McCanne's connecting flight from Denver to Eagle County Airport near Vail, Colo.—the last leg of a $1,414 trip to Northern Ireland—because of crew problems. United offered Mr. McCanne and his wife Deb the choice of waiting 24...

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